Shipping Policy

Shipping Policy

At Sarah & Jack, we completely understand the excitement of receiving your order, and we want to make your shopping experience as smooth and stress-free as possible. We pride ourselves on providing high-quality products at affordable prices, and that includes delivering your orders straight to your door. Here’s all you need to know about our shipping process:

Shipping & Delivery Times

We take every possible step to ensure that your order reaches you on time, but please note that delivery times may vary depending on various factors, such as product availability, shipping carrier, and current demand. During busy periods, such as our Clearance Sale, the processing times may be slightly longer than usual, as we work through an increased number of orders. Rest assured, we are doing everything we can to get your package to you as quickly as possible.

Our products are shipped directly from our trusted suppliers, which allows us to offer competitive prices while also minimizing overhead costs. This means we can pass those savings onto you! Once your order is placed, it is processed within 24 hours.

While the average delivery time is typically between 7 - 21 days, please keep in mind that unexpected factors (like extreme weather, holidays, or delays with carriers) can sometimes cause slight delays. We ask for your patience during these periods and assure you that we are constantly working with our partners to ensure that your order arrives as quickly as possible.

Always FREE Shipping

We believe that shipping should never be a burden, which is why every order is shipped completely FREE of charge. Whether you’re ordering one item or multiple, we’ll take care of the shipping costs so that you can enjoy your products without the added expense.

Track Your Order

Want to keep an eye on your order’s progress? We totally get it! That’s why we offer a Track & Trace service so you can follow the journey of your package from the moment it leaves our supplier until it arrives at your doorstep. Once your order has been dispatched, tracking information will be available within 2 - 3 days. This way, you’ll always know where your package is.

You can access the tracking page directly on our website. Just head to the Track & Trace section, enter your details, and follow the updates as they come in.

Important Considerations

  • Potential Delays: During particularly busy periods, such as our Clearance Sale, please be aware that delivery times may be slightly longer than usual due to an increase in order volume. While we work hard to meet our shipping promises, please allow for some flexibility in the delivery times during these peak times.

  • Carrier Delays: Occasionally, carriers may experience delays due to factors beyond our control, including extreme weather, national holidays, or logistical issues. While we always aim to deliver on time, these situations can cause unavoidable delays.

  • Shipping Locations: We are happy to ship to most regions and countries, but delivery times may vary based on your location. International shipments may also be subject to customs processing times and import taxes, which are outside of our control. We recommend reviewing any import duties or customs regulations that may apply to your country before placing an order.

  • Packaging: Each order is carefully packed to ensure it arrives in perfect condition. We use secure, eco-friendly packaging to protect your items during transit. If you ever receive a damaged or incorrect item, please reach out to us immediately, and we’ll resolve the issue as quickly as possible.

Questions or Concerns?

If you have any questions about your order, shipping details, or anything else, we are here to help! Simply head over to our Contact Page, where you can get in touch with us directly. Our team is happy to assist you with tracking updates, delivery questions, or anything else you may need.

Thank you for choosing Sarah & Jack – we truly appreciate your trust and look forward to delivering your order as soon as possible!

This version provides more details about potential delays, removes the email, and emphasizes the importance of checking the Contact Page for any inquiries. It also includes a more thorough explanation of the shipping process, especially during busy times like sales. Let me know if you'd like to make any further adjustments!